Digital marketing is the promotion of goods or brands using the internet or electronic devices. Digital marketing also involves websites, mobile apps, SMS, audio, podcasts, electronic billboards, digital TV and radio, etc. Also, it employs several channels and technologies to analyze the campaigns, content, and strategy of an organization, so an individual understands what works, what does not work, and how it can be made to work better.

Short History of Digital Marketing

A century ago, consumers were at the mercy of advertisers who only had minimal media at their disposal: printing, billboards, television, and radio. In the 1950s, advertising was a one-way street, although had a broad, captive audience. Today, TV advertising has matured into one of the best marketing tools.

With the explosion of digital media, people began to engage in new ways with the companies with which they were doing business and traditional print and television stations’ significance decreased. For customers, digital platforms unlocked the flood gates. Consumers became motivated writers, editors, and reviewers – no longer active respondents in a one-sided marketing discussion.

Digital marketing has become invaluable due to the exponential growth of various digital channels. But, digital marketing is not about the platform alone; it’s also the process by which individuals create and share experiences and the interactions they have with the companies with which they conduct business.

what is digital marketing again

“All businesses face new challenges in the current digital marketplace. The result is the opportunity to create personalized, relevant communications and content to develop greater relationships with their customers based on continuous interactions.”

Who Utilizes Digital Marketing

Businesses in every industry use digital marketing to enhance customer experience, gain customers, and improve a user’s purchasing process. Here are some industries that we have helped successfully.


Digital marketing is used by retailers to see who their clients are and to comprehend their purchasing habits in real-time. This profound knowledge enables distributors to give each client an increasingly personalized purchasing experience that enhances customer loyalty and revenues.


Digital marketing helps businesses gain a stronger position and automate marketing messages in the communications sector, as well as analyzing social media and call center transcripts to create tailored offers that assist in reducing expensive churn.

Small to Mid-Sized Businesses

Small to medium enterprises that do not have significant marketing divisions or expenditures use digital marketing to handle and automate initiatives, assess what works rapidly, and create changes readily.

Banking & Finance

As companies revert to brick-and-mortar divisions and boost investment in mobile platforms, digital marketing is a critical replacement for personal meetings. Banks are seeing substantial increases in lead generation with extremely targeted segments and customized deals.


Teams use digital marketing to boost income by reviewing concessions, goods, and ticket revenues for events and applying ideas to improve on-the-spot marketing and advertising.


Organizations use digital marketing to fully comprehend the needs of people, promote communication, and recognize the most probable segments to be involved in government programs and facilities.

How Does Digital Marketing Work?

Digital marketing and its channels are very significant. Simply knowing your customers is not enough; you need to fully understand their motivations, habits, and needs. This way, you can communicate more effectively with them and take advantage of selling opportunities.

To find that information, you would use the analytical data from all digital channels. Marketers use this data to generate and anticipate coherent, co-ordinated interactions that guide customers through the purchasing process. The more knowledge of your customer’s behavior and habits, the more likely they will be inclined to interact with you.

Six Steps We Use to Get Started

  1. We track customer behavior by collecting data and creating events.
  2. We choose what content to display by creating messaging that entices customers and moves them to action.
  3. We choose where your content is displayed based on the channel, such as a website, mobile app, or social media video.
  4. We define who sees your content by creating and analyzing segment profiles or characteristics.
  5. We deliver the content by creating tasks that measure, test and deliver personalized content, making a unique and personable customer experience.
  6. We track customer interactions with your content through tasks that deliver the right content every time.

Your Next Steps?

Learn how we can create satisfying, relevant, and valuable customer experiences for your business. Email us at or call us at 219-588-5485.